Refund policy

Sandy Seats Refund Policy

At Sandy Seats, customer satisfaction is our priority. Our refund policy complies with Australian Consumer Law (ACL), ensuring that you receive quality products and fair treatment.

Refunds and Returns

  1. Change of Mind: We do not offer refunds for change of mind. Please consider your purchase carefully.

  2. Faulty or Defective Products: If a product you receive is faulty, defective, or does not meet its intended purpose, you are entitled to a repair, replacement, or refund under ACL. Please reach out to us within 30 days of receiving the product so we can assist you promptly.

  3. Conditions for Returns:

    • The product must be unused and in its original packaging, with all tags intact.
    • Proof of purchase (such as a receipt or order number) is required.

  1. Return Process: To initiate a return for a faulty product, please contact our customer service team at arimiles1608@gmail.com. We will assess the issue and advise on the next steps, including arranging the return shipping if necessary.

  2. Non-Refundable Items: Some items, such as clearance or final-sale products, may not be eligible for refunds unless they are faulty.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.

Thank you for choosing Sandy Seats. For any questions about our refund policy, please contact our customer service team—we’re here to help!